Date published: Rated 5 out of 5 by HCamp from Extremely Satisfied! We have nothing but positive things to express with regard to our mattress purchase, from the purchase experience, to delivery and, most importantly, the comfort and quality of our mattress! Our salesmen, Justin, was particularly patient and informative as we made our choice. We spent about an hour and a half in the store and he guided us through the process without being the least bit pushy. He mentioned several times that Mattress Firm employees believe in spending the time it takes to ensure customers make the right choice "the first time.
Rated 1 out of 5 by Rubi from Disappointed I went in the store and had to wait almost an hour to get help. I found the bed I liked on a Saturday and ordered it. It was supposed to be ready for pickup on the following Friday. I received a call on Thursday telling me they discontinued the bed but would give me a discount on the floor model.
Rogers OTB
Their systems shouldn't allow for them to order a bed or charge someone if the item has been discontinued. It's been a week today and I'm still waiting on my refund. They need to have better systems in place for their inventory to prevent this from happening.
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Rated 5 out of 5 by Momto2inAR from Great service! We just bought a Tempur-Pedic mattress from the Rogers location and Justin was so helpful.
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He was patient and understanding of what we needed after not mattress shopping for 10 years. The delivery service was top notch as well! They actually called to let me know they were 20 minutes away which was very helpful since they give you a delivery time with a 3 hour window. Over all experience was wonderful! Will definitely use them again. Rated 5 out of 5 by Hack Jarris from Excellent! I bought a mattress around 8pm on Thursday night and they had it delivered and set up at my house the next day before noon!
Exceptional service from Mitchell Stewart who sold us the matress and the men who delivered it!!
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Stewart knew what he was talking about and was able to put it into terms that were easliy understandable by someone not in this industry! Great customer service and product knowledge. Rated 5 out of 5 by Debadore from Great Thomas made my experience quick and easy! He was great to work with. Even with our crazy kids and the three couples there shopping and asking questions Justin was helpful, patient, and accommodating.
I will definitely recommend their store in the future!!
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First Responder and Military Appreciation. Get More TV Freedom. Stream TV live and on demand — anytime, anywhere, all on your favorite devices. No annual contract. No satellite needed. Order online and pick up in store the same day. Subject to availability. Order must be placed by 4pm local time. Restrictions apply. Featured Products.
Shop and delivery your way. Get Started. Kickstart your store experience in advance to save time Browse and add desired products and service to your shopping cart online Pickup your shopping cart in store and modify as needed Reduce time spent in store by continuing your shopping journey started online Get Started. About the Rogers Store. Our Services. Our Location.
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We love assisting you and our neighbors with all your wireless and entertainment needs. Drop by and see us today! Where to Park. Who better to trust with your wireless and entertainment needs than Verona. Orginally from Mississisppi, since moving to Arkansas Sean has worked up the latter internally through self development courses and company programs. Verona is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Choose from the most popular brands like Apple , Samsung , LG , and more.
Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes. What our customers are saying 4. Write a Review. I will be canceling my service after 13 years and switching carriers. Greeted when I entered store; this was nice. The wait time was around 15 minutes. Cassandra, who waited on me, was very nice and helpful. I felt like a valued customer.
Had to deal with a very unpleasant experience during my recent visit. Had visited the store to transfer the esim from my old device to the new device. The associate did not have the knowledge on esim activation. At one point I was left with no cell phone connection as the associate gave up on trouble shooting.