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As mayor, he is the sole authority able to file a breach of contract on behalf of the city with Charter Communications, parent company of Spectrum. The city in in the fourth year of its multi-year contract with Spectrum, which runs through Residents expressed frustration with the changes to their service, the difficulty in receiving adequate customer service, and unclear billing practices. During the hearing, the panel of four Spectrum representatives mostly listened silently, occasionally chiming in to answer questions.
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The majority of complaints centered around the cable company's switch to an all-digital signal in February — a change it claimed was primarily to improve service and increase bandwidth. The new signal meant cable customers could no longer plug the cable straight from their walls and into the televisions, and the cost of the converter boxes varied depending on what service package a customer subscribed to.
In addition, Spectrum also provides a streaming internet app, which works with streaming devices like Roku and some smart televisions, as well as on smartphones and tablets. For some customers, the transition required that they obtain — and pay a monthly fee for — a digital converter box that would accept the all-digital encrypted signal. Customers who use the streaming app, as an alternative to the convertor box, are not charged the monthly fee. However, the streaming app also has its downfalls.
The crux of the dispute between the city and cable company is its impact on Northern Berkshire Community Television Corp. Local officials contend that forcing customers to rent the decryption boxes constitutes a surcharge for public access channels, and that such a surcharge is not allowed under the contract.
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But Spectrum attorney John Fogarty argued that the contract prevents the company from charging subscribers for placing content on the channels — not for viewing them. Fabiano noted that NBCTC was not given notice of the channel changes and that "many people thought that we had just gone off the air. He also pointed out that Spectrum had yet to fulfill a commitment of more than two years to install new fiber-optic return lines from multiple town halls and schools in the Northern Berkshires to NBCTC headquarters on Union Street in North Adams.
Fogarty acknowledged the delay and said the return line project probably "got lost in the shuffle," and promised to give NBCTC a firm date. Fabiano expressed frustration with the company and its predecessor and years of receiving "excuse after excuse. Bernard responded that the general perception in the city is that North Adams is getting lost in the shuffle by Spectrum.
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Councilor Eric Buddington, who volunteers for and sometimes works for NBCTC, reiterated Fabiano's call for new lines from town halls and schools back to the station to allow broadcasts. He noted that NBCTC has the equipment to broadcast in high definition, but is hindered by the cable infrastructure.
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Bernard also contended that Spectrum failed to give the required day notice ahead of its move to a digital, encrypted signal. He was notified in a Feb. So, pretty satisfied with the experience. From Business: Cox TV gives the user unique experience of enjoying popular cable channels for every member of your family whether its sports, news, movies or your favorite TV….
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