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Partner Content. Join the conversation Autoload comments. Follow us. Which petrol station do you visit the most often? Share this article. Google, Facebook, and Twitter commit to fighting fake news in Europe Next article. Google lifts cryptocurrency advertising ban for regulated exchanges Previous article. The faults have been reported again and again, Telkom clearly does not intend fixing the problems. My latest references are CRK and I am not credited for the faults.

I have been assured by a number of the pinnacle call centre operators that the faults will be fixed. If Telkom has no interest in resolving the faults, it should tell me. I shall then take the appropriate steps.

If I do not receive a meaningful response by 16h00 on Tuesday 20 February , I intend reporting Telkom to the relevant Ombud. You will notice from the account that there was no usage during that period Please tell me why one should pay for a non existent service. Reference number refers and on the day the credit was first requested, I was told it would be processed within 7 day.

That was more than a month ago.

BUT you have been happily debiting my bank acccount each month. I would like to congratulate you on the services rendered by Mr. Alex Baloi Glenwood Rd depot. He was very helpful and informative. He persevered where others gave up. Thank you so much, Alex. The consultant who assisted me went by the name of Bryan who is now at the Menlyn branch in Pretoria. Bryan explained to me what the package consisted of and went online into the Telkom platform which showed the area in which I stayed LTE coverage for the product.

On the 11th I completed all forms and on the 12th of May , I visited the branch to pick up the router. When I returned home I installed the router. With limited knowledge, I noticed the download speed was very slow. On the 13th I download an internet speed tester app which showed:.

Quick Service

On the 14th I contacted Bryan via WhatsApp and informed him it was unacceptable and provided screenshots confirming my complaint attached herein. Bryan asked me to perform another speed test the evening at which I did but the speed remained the same. The following day I took the router back to the branch and met with Bryan who performed a test to see whether the device was working correctly which it did.

Bryan informed me they use to give a signal booster with the package but the boosters were finished. When asked how much such a booster will cost, Bryan informed me R I was not happy with his reply and asked him to have a look for a booster because why should I pay for one if it is in actual fact part of the package. After Bryan spoke with his manager, and another person by phone, Bryan went to the store in the rear of the branch and picked a booster.

The booster was eventually given to me free of charge. However, the booster did not work when I returned home. After several other attempts contacting Bryan for assistance as the internet even went off completely, Bryan informed me he submitted the issues to their complaints department — this was not the case. Since June , not one debit order went off my personal account. Even when I queried this, I had no response from Telkom. On the 10th of August , my girl friend went to the branch at Irene and explained to them the internet was not working at all. The lady then informed my girl friend the package I signed up for in a legal document did not exist anymore and was only 50Gig a month.

My girl friend was furious as we were not informed and it is in breach of contract, not to mention fraud. The lady then lodged a complaint and informed my girl friend she would receive a response within 7 working days. On Monday the 11th of September my girl friend returned to Irene Mall, Telkom branch, to inquire why she has not received a reply from Telkom. But, the lady then informed my girl friend, Telkom sent a reply to the SIM card inside the router my girl friend queried this and asked how it was possible for someone to know if Telkom sent it to the router SIM — no response.

Since Friday the 8th of September the internet has been off.

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Now Telkom says the account is in arrears, but when asked why we have not received any invoice or notice, or a response to two complaints. No response. I would like you to look into my adsl connection, as I pay a considerable amount every month but am not getting what I am paying for. I have over the period that I am connected as an adsl user from Telkom with a request to check the speed of my connection. Whilst I have nothing but praise for the assistance I get from the call centre, I fear that it is out of there control.

I am of the opinion that during these times that there are to may subscribers online, which has a major effect. When I do a speed test it all appears to be correct, but as I said, during the times I referred to above, it is dismal. I do not even get my bills since August The consultant who suggested that I upgrade is Ms Manekie Govender who did not tell me that there were other hidden charges involved.

I have consulted the Consumer Commission on this issue and they agree with me that there has been a violation of the Consumer Protection Act No. My name is Dr T. I have been a loyal Telkom customer since and have never been treated so badly. Not a day goes buy that there is not a problem. I have had to deal with the poor service now for about Four years with. I went in there to get information. The lady that was sitting there had no inclination to help me. She told a co worker Not a consultant to give me a brochure. If this is the help that you can expect from Telkom, you will lose your customers.

Good morning, I would like to bring to your attention that 2 twice money has been taken off my account which refer to Telkom. I reversed them on both occasions and I was given a number Telkom head office who instructed this company to do the debit orders. I will not pay any monies as my small Telkom account is in credit balance. The reference used is Telkom Please can you guys look into this as I also had to cancel a payment previously for Telkommob Please assist me urgently.

Kindest regards. Dorethea J Da Silva. Reported a fault on What good is a call centre — No info is available in terms of senior personnel who may be able to assist- it seems as if the TELKOM technicians are one man bands on their own mission…not answerable to anybody…come and go as they please….

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So everyday I am at the mercy of Telkom Call Centre and some obscure technician and some obscure progress report that never materialises.. And I am supposed to pay for a service I am not receiving — Further all the inconvenience and added expense. I found a number on the website guess what you cant get hold of them. I would like to lay a complain about the services for the Alberton Telkom shop in Alberton city. We applied for a upgrade the end of February for the Samsung note 5. Every time we go there to collect the phone sorry still no stock!!!!!!!!!

How long does it take to get stock???????? It has not been repaired after numerous calls to Telekom for the past month. Have had to buy data just to be able to carry on with important work requirements and that has now exceeded R already.



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Please advise how to claim or who to contact regarding this issue. Thank you. I am a new customer who is currently awaiting installation. I have received a confirmed booking which was rescheduled 5 times… And guess what I am still waiting …. Service levels are terrible.

Call centre agents need more training with regards to the products and services they should be assisting with…. I am currently on the line for almost 3 hours and have been transferred from department to department and not 1 person can assist!!!! Total frustration!!!!!! We are having a nightmare with the service delivery of Telkom.