Not only is Robert a skilled and talented mechanic, but he was very down-to-earth, personable, and fair. He let me know of other issues with the car and I returned a couple of months later to have the work done. He was able to fit me in that very day and before leaving, he walked around to the back of the car to look at a dent and scratch on the bumper that had been there for a year. I had mentioned earlier wanting a quote to have him fix it and he had fixed it at no charge! I will, of course, use Oviedo Auto Repair for all of my family's auto repair needs! The agent asked when I wanted to pick up the truck and I told him at 5: I also told him that I might need the truck for two days, but that I would not know until the next day, Friday.
It was supposed to be signed that day. I asked if I should just rent the truck for two days now. The agent said that it was no problem and that all I needed to do was to call and let him know if I needed it for an extra day. When I went to pick up the truck the receipt said that I was supposed to pick it up at 3: He explained he was having some computer problems and he knew the time was supposed to be 5: The next morning about The agent said it was no problem and that he would just extend the time by a couple of hours if I needed it.
The agent became enraged and yelled at my wife and told her she had better bring back the truck by 3: My wife handed me the phone and the agent yelled at me that my agreement said 3: He denied any previous knowledge of the prior conversation. I tried to reason with him and he became more enraged. I finally told him that I could not bring the truck back. It was loaded and I had no place to unload it.
The agent then stated texting me about the truck. He texted that the truck was late after 3: He texted I needed to bring it back by 8: Then he texted me asking when I was going to bring his truck back and I texted him that I would bring it back before 3: I took the truck back before noon. My lease was only signed at 4: The agent said nothing. No apology, nothing! I have rented U-Haul trucks, car dollies and trailers for over forty years.
This is by far the worst experience I have ever had with anyone.
Auto Repair Shops - Oviedo FL | AAA Approved Auto Repair Facilities
Usually the service is excellent and friendly. I have never been treated so rudely by any U-Haul representative, or anyone else for that matter, as I was this time. To yell at my wife is inexcusable. Unless you are extremely hard up for agents, I would suggest you remove your franchise from this one. I will probably use U-Haul again in the future because of my previous experience with them.
But if this had been my first experience I would never use U-Haul again. I know I will never use this agent again, nor will I do any other business with him. I can only imagine the number of young couples, just starting out, who have a similar experience with this agent and then choose to never use U-Haul again over the rest of their lives.
In case your wondering, yes, it really was that bad. I really hope you take this complaint seriously and take your franchise away from this agent. I have never filed a complaint against a U-Haul agent before. You can check my record. But this experience was unbelievably bad. The owner Jay has no idea how to run a fair business. He is just after your money. I took my car to get repaired and within two weeks came back with the same issue and he refused to fix it. Not to mention his staff is rude. The place looks like a dump and should be closed down.
Call us at or Check out our website at www. Amazing service, I was the first lucky customer and I couldn't of been any happier. They handled my car like it was their own with outstanding service and great customer care, I was in the loop with everything they found and did. I got my car back faster than I expected and it hasn't run this great since I've bought it!
They even gave my car a wash! I previously had a problem with my engine shaking and my brakes, i took them to many mechanic shops around the Orlando area but no one could really end up fixing the problem until i took my mini van to 'Oviedo Auto Repair' i notice after my car was not shaking and my brakes we're up to the correct performance thanks Oviedo Repair Shop.
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Nov 08, Joe M. Write a Review. E-Special Sign Up. Make your old car new again. Welcome to Tuffy Tire and Auto Oviedo We service all makes and models, foreign and domestic, cars and trucks. Our goal is to be the best auto repair shop in the area. Tuffy Tire and Auto Oviedo W.
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